SMS Policy

Stillwater Spa ("we," "our," or "us") is committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information.

Information We Collect

We may collect contact information such as your name, phone number, and email address; messaging opt-in consent records, including the time, method, and source of consent; SMS and communication history; and technical information such as IP address, browser type, and device information.

How We Use Your Information

• To send appointment confirmations, reminders, and service notifications.
• To send promotional or marketing messages only when you have opted in.
• To provide customer support and manage messaging consent and preferences.
• To improve our services, website functionality, security, and performance.

Opt-In and Consent

By providing your phone number through our website, booking system, paper forms, or a supported opt-in keyword, you expressly consent to receive SMS messages from Stillwater Spa. You will only receive messages relevant to your interaction with our services and the message categories you selected.

Data Sharing

Mobile information and messaging opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties. We do not sell, rent, or trade your personal information.

Data Security

We use appropriate technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You may request access to your personal information, correction of inaccurate information, or deletion of your information, subject to applicable legal and operational requirements.

SMS Choices

Reply STOP to unsubscribe from SMS messages. Reply HELP for assistance. Message and data rates may apply, and message frequency varies. Carriers are not liable for delayed or undelivered messages.

Customer Support

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.